Frequently Asked Questions
From brownie ingredients to delivery times, personalised orders to payment options, we've gathered the most common questions our customers ask. Can't find what you're looking for? Our friendly team is just a message away and ready to help.
Unfortunately, the majority of our products contain flavourings that are alcohol-based, therefore, are not Halal.
We handle the following allergens on-site at the bakery:
MILK, EGG, SOYA, NUTS, PEANUTS
You will receive a full list of allergens and ingredients with your box. Alternatively, take a look at the page of the product you’d like to order for full allergen details!
We only use the best quality ingredients, including local free-range eggs, proper Belgian chocolate, real butter, and the one that everyone is surprised to hear – East Anglian Pea flour! In our vegan range, we use a lovely couverture free-from chocolate.
YES! We have an amazing vegan selection, we’re so proud of it! It’s not often that you find a vegan and gluten-free range that isn’t made out of blended dates and nuts, but you won’t find that here!
YES! ALL of our brownies and cakes are actually gluten-free and you wouldn’t be able to tell! We have a fully gluten-free facility, so everything is made in a gluten-free environment – we chose to do this because it means we can be confident there’s no cross-contamination.
Just to be sure, we have had products lab tested and they came back with no traces of gluten.
Please contact us via our contact form and let us know what you’re looking for. We offer extremely high-quality brownies and tray bakes in sharing-sized catering trays, which can be set up by you or your wedding/event planner. This a very cost effective solution for a high quality dessert table or brownie stack!
Yes! We can personalise the boxes with messages and your logo. Please see our corporate gifts page for information, photos and prices. We can accommodate orders from 10 boxes to 4000 or more!
Unfortunately, this is not possible at the moment. We keep our prices really fair and don’t over-charge for delivery, so for each delivery address, you must place a new order. If you’re placing an order for anything over 5 boxes, please contact us via the contact form and we can arrange to process this manually for you.
We deliver all over the UK via Royal Mail, and occasionally by courier for larger items. We do not currently deliver overseas. Delivery costs £3.99. We use a 24-hour service and we dispatch the next working day therefore most orders arrive within 2 working days, however we are not liable for minor shipping delays of 1-2 days and suggest you add some buffer time to you order.
Please take care when entering your delivery details. If your order has not yet been dispatched, contact us ASAP on our contact form and we will rectify the error. If your order does not arrive due to the shipping address being entered incorrectly by the customer, please see our incorrect delivery address policy at the bottom of our T&Cs.
Our products are designed to fit through the average sized letterbox! If you order two or more boxes at once they will be stacked into a larger parcel for delivery. So why not order it as a ‘Build Your Own Bundle’ instead?! You will get a small discount and the items will be packed together in one long box AND still be letterbox friendly! Please be aware that if you put more than 2 items in your combo box, this also won’t be letterbox friendly.
Unless you’ve picked a future delivery date, all orders placed before midnight will be dispatched the next working day and then should arrive the day after. We use the Royal Mail 24-hour service, which delivers on Saturdays. E.g. order Monday, we will dispatch Tuesday to arrive Wednesday. If you order on a Friday, Saturday or Sunday, these will all be dispatched on Monday.
Please sign up for our mailing list to get your welcome offer!
No! Most of our customers order our brownies as a gift, therefore, we never include paperwork in the box! We also take care not to print anything unnecessarily! You will receive all of the paperwork by email!
You should receive a menu card with all the delicious flavours, the ingredients and allergens! If this is missing from your box, send us a picture and we can let you know!
Store refrigerated but eat at room temperature and ensure to keep them airtight. If you’re not going to be eating them in the first few days, we recommend popping them in the freezer to keep them as fresh as possible!
In the unlikely event that your order has been packed incorrectly or is not up to standard, fill in our contact form and we will get back to you ASAP! Usually, you will hear back from us within 24hrs but it may be longer over the weekend or busy periods. Please ensure you take a clear photo including all the brownies/bakes and the whole box!
Please note; everything is made, packed and shipped by hand by a very small team – we are all human and mistakes can happen!
In order to keep up with current demand, we’re unfortunately unable to swap flavours. There are lots of delicious mixes to choose from, and a ‘combo box’ which allows you to combine two mixes into one big box, or even more if you want! Plus you’ll save 10%!
Make sure you’ve fully opened the box as there’s probably a message stuck inside in the lid of the box! If you still have no luck, please get in touch with us via the contact form and we will get in touch with the sender for you.
All our brownies are ‘full-sized’ (about 4cm x 10cm) rather than ‘bite-sized’ unless clearly stated in the description.
- 6 brownies/3 cookies box dimensions: 3.3cm x 12cm x 28cm
- 12 brownies/6 cookies box dimensions: 3.3cm x 12cm x 54cm
- Our photo brownies are around 10cm x 8cm.
We work very hard to make our packaging as environmentally friendly as possible. We only film-wrap products where necessary and most orders are wrapped in our biodegradable greaseproof paper and our kraft boxes which are also recyclable. Our new custom mailing bags are not only show-stoppingly pink, but they’re also fully recyclable and can go in your normal recycling bin! We are always striving to improve this and welcome any suggestions.
Our cakes will stay fresh for about 10 days on arrival if they are wrapped up well; however, as with all baked goods, the fresher they are eaten, the better! We recommend freezing your delivery if you don’t plan to eat in the first few days!
You can redeem a voucher against the first subscription payment, but subsequent subscription payments will be debited from your bank card, even if there is a remaining balance on your gift card. We recommend using gift cards for one-off purchases instead.
If your subscription renewal comes through during our Christmas closing time, we will send it out at the beginning of January – don’t worry, you will still get to try the Christmas flavours!
If you sign up for a 3- or 6-month subscription, payments will stop after this time automatically. However, if you sign up for a monthly specials subscription, you will need to cancel this yourself or get in touch with us.
When you sign up, the payment is taken for the first month, and then you will be billed automatically to the same card/PayPal account for your renewal order the next month. There is no option to pay up front.
If your first box is ordered on the 12th of one month, for example, the renewal order will go through on the 12th of the next month.
Can't find the answer?
If you can't find what you're looking for, send us a message and we'll get back to you as soon as we can!